KOLÍNOVÁ, P. Areas of library service quality and tools for their evaluation: a literature review. ProInflow, [S. l.], v. 15, n. 2, p. 68–107, 2023. DOI: 10.5817/ProIn2023-36891. Disponível em: https://journals.phil.muni.cz/proinflow/article/view/36891. Acesso em: 8 nov. 2024.